FAQ

Frequently Asked Questions

What are your candles made from?

Our candles are made with a premium natural soy wax blend, high-quality fragrance oils, and cotton wicks to provide a clean, long-lasting burn.

How long do the candles burn?

Our 9 oz candles provide approximately 50–60 hours of burn time.

Are your candles scented? 

Yes. We offer a selection of carefully curated fragrances, as well as an unscented option for those who prefer a fragrance-free experience.

Are your candles safe?

Yes. Our candles are made with premium materials and comply with ASTM safety standards. For best results, always burn candles on a heat-resistant surface and never leave a burning candle unattended.

Where are your candles made?

Our candles are assembled in the USA using globally sourced materials.

Do you offer gift options?

Absolutely! Our candles make thoughtful gifts for birthdays, anniversaries, holidays, memorials, housewarmings, and many other special occasions.

How long does shipping take?

Production typically takes 2–5 business days. Shipping times vary depending on the destination and the shipping method selected at checkout.

Can I return or exchange my order?

Because each candle is made to order, we do not accept returns or exchanges unless the item arrives damaged or there is a manufacturing defect. If you experience any issue with your order, please contact us within 7 days of delivery, and we'll be happy to help.

What if my candle arrives damaged?

Please contact us within 7 days of receiving your order and include photos and videos of the damaged item and packaging. We'll work with you to resolve the issue as quickly as possible.

How can I contact you?

If you have any questions, please reach out through our Contact Us page or email us at pavieny@gmail.com. We'll get back to you as soon as possible.