Shipping policy

Shipping Destinations

We currently ship within the United States only.

Processing Time

Each candle is made to order. Please allow time for your order to be prepared before it ships.

Processing time is separate from shipping time. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Orders of $75 or more qualify for free shipping.

Delivery

Delivery times may vary depending on the destination, carrier, and other circumstances outside of our control.

Please note that estimated delivery dates are not guaranteed. Delays may occasionally occur due to carrier issues, weather conditions, holidays, or periods of high order volume.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided at checkout after your order has shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@pavieny.com. We cannot guarantee that changes can be made once an order has entered production or has shipped.

Lost or Delayed Packages

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at support@pavieny.com so we can assist you.

Questions

If you have any questions about your order or shipping, please contact us at support@pavieny.com.