Refund policy
Returns and Exchanges
All Pavieny products are made to order. Because each item is produced specifically after an order is placed, we do not accept returns or exchanges due to change of mind, incorrect scent selection, or other personal preferences.
Please review your order carefully, including your selected scent and shipping information, before completing your purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive an incorrect item, please contact us at support@pavieny.com within 7 days of delivery.
Please include your order number and clear photos of the item and packaging so we can evaluate the issue. If the issue is confirmed, a refund will be issued to your original payment method.
You do not need to return a damaged, defective, or incorrect item. Please do not send any items back to us.
Exceptions / Non-Returnable Items
We do not accept returns on items that have been used, burned, altered, or damaged after delivery. Personalized or custom-made products are also non-returnable unless they arrive damaged, defective, or incorrect.
Gift cards are non-returnable and non-refundable.
Cancellations
Because all Pavieny products are made to order, cancellation requests must be submitted within 15 minutes of placing your order.
After this 15-minute cancellation window has passed, your order may enter production and cancellations or changes cannot be guaranteed.
Please review your order carefully before completing your purchase.
Refunds
If a refund is approved, it will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@pavieny.com.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout. We cannot guarantee replacements or refunds for orders delivered to an incorrect address provided by the customer.
Contact Us
If you have any questions or concerns regarding your order or this policy, please contact us at:
Pavieny
support@pavieny.com